Issue with Usernames

Hello

I’ve just registered but I’m having issues topping up my account. In Ireland names like O’Brien or O’Connor are common but banks in Ireland register them as O Brien and O Connor without the symbol.

I think it’s because of this issue I can’t top up as I get the error:

Account name mismatch
Deposit failed. The name you gave us doesn’t match your bank account”

Now after some contact and additional time the deposit was lodged but I do think this is one item that needs to be fixed.

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Hi @Pat, could you send me the email address that is connected to your BUX Zero account in a private message?

Then I will contact our customer support or you could chat with support in our BUX Zero app :smiley:

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