Issue with Usernames


I’ve just registered but I’m having issues topping up my account. In Ireland names like O’Brien or O’Connor are common but banks in Ireland register them as O Brien and O Connor without the symbol.

I think it’s because of this issue I can’t top up as I get the error:

Account name mismatch
Deposit failed. The name you gave us doesn’t match your bank account”

Now after some contact and additional time the deposit was lodged but I do think this is one item that needs to be fixed.


Hi @Pat, could you send me the email address that is connected to your BUX Zero account in a private message?

Then I will contact our customer support or you could chat with support in our BUX Zero app :smiley:

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